ApexTrack sells digital credits and analysis tooling through user.apex-track.cc. Please read this policy before purchasing. Payments are processed by Stripe.
1. What you are buying
Credits are virtual products delivered instantly to your ApexTrack account after successful payment. There is no physical shipping. Delivery is electronic and typically completed within minutes of Stripe confirming the payment.
2. Digital goods — general rule
Once credits are delivered to your account and/or consumed by an analysis job, purchases are generally non-refundable.
3. When we will help
Contact us if:
- You were charged but credits were not added due to a technical failure.
- A payment was duplicated by mistake.
- A service outage prevented a paid job from running and credits were not refunded automatically.
Eligible cases are usually resolved by re-crediting your balance rather than a cash refund. Where a cash refund is appropriate, it is issued to the original payment method via Stripe.
4. Chargebacks
Please contact support before filing a dispute with your bank. Friendly resolution is faster and protects account standing for everyone.
5. How to request help
Email [email protected] with:
- Your registered account email
- Approximate purchase time
- Stripe receipt / payment ID
- A short description of the issue
We aim to reply within 1–2 business days.
6. Related pages
Terms of Service · Privacy Policy · Pricing & product · Contact Us.